Commitment to Service

$10,000 Performance

Sonitrol pledges to pay the first $10,000 of any loss if a forced entry is not detected and the proper authority is not notified. Refer to the Warranty Program for a full description.

Unconditional Money Back

If for any reason during the first six months of installation you become dissatisfied with Sonitrol, we pledge to neatly remove our equipment from your facility and fully refund your installation fee.

False Alarm Pledge

Sonitrol pledges to pay for (or represent you in canceling) any false alarm that was dispatched by Sonitrol and was not caused by your personnel or your communication service provider.

Service Pledge

Sonitrol pledges to arrive at your facility within 3 hours of an emergency service call dispatch. If we arrive later than three hours from your initial call, Sonitrol pledges to credit your account for $50. Furthermore, if after arrival our Technician is unable to repair your system, and you are unable to arm, Sonitrol pledges to provide a security guard or comparable protection until we repair your system. In other words, with Sonitrol, you will never go without security.

*Our Pledge excludes customer abuse or misuse of the system, including fire, floods, and Acts of God beyond the control of Sonitrol.